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We build great experiences by understanding the journey of your customer.

The days of traditional customer service models are gone. The effects of a bad product or service experience can inflict serious damage to your brand. This demands that you change your reactive customer service models to a proactive brand experience design.

“It’s easier to love a brand when the brand loves you back.”

Seth Godin

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Customer Experience Services

We strive to help you build a world-class Customer Experience business approach, creating significant competitive advantage, brand differentiation and customer loyalty.

  • Customer Experience Management (CEM) Design
  • Brand Promise Design
  • Customer Journey Mapping
  • Brand/Customer Experience Executive Training
  • CX Team Workshops
  • NPS (Net Promoter Score) Implementation
  • Brand Experience “Actionable Insight”
  • Customer Loyalty Measurement & Management
  • Customer Experience Scorecard Design
OUR CLIENTS

"BTW, great website for what you call a small technology firm. Congrats – a lot of bad marketing out there… yours was super easy to follow."

 

Cynthia, Theseus Pro Customer
Rating: 5

"We had a very specific vision for a new restaurant concept. The team at Brand3 did a great job extracting our ideas and translating them into the Humagalas brand. We are very pleased with how everything came together. Brand3 far exceeded our expectation ”

Bob Frankis
Rating: 5

"Brand3 did an excellent job revamping eOriginal’s website. This wasn’t the easiest project as we had a large amount of content to transfer, graphic design requirements, tracking codes and a user portal to integrate. Orsi, Rob and the rest of the team went above and beyond to execute our vision and did a great job with the content transfer, functionality and design elements...We are getting a ton of compliments on the new website and are thrilled with the ongoing support."

Jessica Larkin
Rating: 5

"Brand3 was fantastic in helping us redesign our logo, signage, and website in conjunction with moving locations. They took the time to listen and worked hard on a tight timeline to deliver results that met our specific needs."

Mark Sweeney
Rating: 5

“Took the time to listen and understand who we are.  Was patient in explaining the reasons for their approach to rebranding. I don't think we could have had a more successful experience in rebranding and reimaging our company.”

Richard Criste
Rating: 5

"Customer focused. Excellent ideas and knows how to best position and brand a company. Also, fun to work with which is always a plus!"

Mark Ramsey
Rating: 5
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