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We build great experiences by understanding the journey of your customer.

The days of traditional customer service models are gone. The effects of a bad product or service experience can inflict serious damage to your brand. This demands that you change your reactive customer service models to a proactive brand experience design.

“It’s easier to love a brand when the brand loves you back.”

Seth Godin

BrandTalk-CX-Design

Customer Experience Services

We strive to help you build a world-class Customer Experience business approach, creating significant competitive advantage, brand differentiation and customer loyalty.

  • Customer Experience Management (CEM) Design
  • Brand Promise Design
  • Customer Journey Mapping
  • Brand/Customer Experience Executive Training
  • CX Team Workshops
  • NPS (Net Promoter Score) Implementation
  • Brand Experience “Actionable Insight”
  • Customer Loyalty Measurement & Management
  • Customer Experience Scorecard Design
OUR CLIENTS

"We engaged with brand three because we wanted to be very clear about who we communicated to and how we communicated our uniqueness. We felt like everything we did look like what everyone else was doing. No one understood the difference in our culture and in our services based on the way we were marketing before we met brand three. Now everything we do and everything we print publish or distribute communicates who we are! We couldn’t be more pleased with the direction Brand3 has helped us outline."

Kathy Troxell

"BTW, great website for what you call a small technology firm. Congrats – a lot of bad marketing out there… yours was super easy to follow."

 

Cynthia

"We had a very specific vision for a new restaurant concept. The team at Brand3 did a great job extracting our ideas and translating them into the Humagalas brand. We are very pleased with how everything came together. Brand3 far exceeded our expectation ”

Bob Frankis

"Brand3 did an excellent job revamping eOriginal’s website. This wasn’t the easiest project as we had a large amount of content to transfer, graphic design requirements, tracking codes and a user portal to integrate. Orsi, Rob and the rest of the team went above and beyond to execute our vision and did a great job with the content transfer, functionality and design elements...We are getting a ton of compliments on the new website and are thrilled with the ongoing support."

Jessica Larkin

"Brand3 was fantastic in helping us redesign our logo, signage, and website in conjunction with moving locations. They took the time to listen and worked hard on a tight timeline to deliver results that met our specific needs."

Mark Sweeney

“Took the time to listen and understand who we are.  Was patient in explaining the reasons for their approach to rebranding. I don't think we could have had a more successful experience in rebranding and reimaging our company.”

Richard Criste
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