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Drive Trust with Customer Experience Design

The days of traditional customer service models are gone. The effects of a bad product or service experience can inflict serious damage to your brand. In order to succeed, businesses must change their reactive customer service to a more proactive customer experience design.

How well do you know your customers?

“It’s easier to love a brand when the brand loves you back.”

Seth Godin

Company Helping and Supporting Customer to Success with Care Concept, Person Steps on Graph over a Careful Gesture Hand

Customer Experience Services

We strive to help you build a world-class Customer Experience approach for significant competitive advantage, brand differentiation and customer loyalty.

  • Customer Experience Management (CEM) Design
  • Brand Promise Design
  • Customer Journey Mapping
  • Brand/Customer Experience Executive Training
  • CX Team Workshops
  • NPS (Net Promoter Score) Implementation
  • Brand Experience “Actionable Insight”
  • Customer Loyalty Measurement & Management
  • Customer Experience Scorecard Design

Brand3 has been a company we have worked with for several years. We started with fresh, creative elements and we have grown into a partnership that has continually improved our overall brand management. Brand3 is able to listen to our needs whether creative, budgetary, or timing related and execute the work based on our priorities at the time. We have grown together and continue to evolve our materials and overall branding. The team at Brand3 listens, is extremely responsive to our needs and is an easy team to work with.

Elizabeth Langlois
Advanced Materials Technology
Rating : 5

“For a long while, we have wanted to change the company name. We recognized that the image our company conveyed no longer reflected the services we had been offering. Over the years, our company evolved but our name and our look didn’t accurately reflect that. Our new brand was launched during the initial onslaught of COVID-19 and we quite honestly did not know what to expect. Being as busy as we are in the current climate further solidifies the investment in our brand and is a testament to the work of Brand3. We couldn’t be happier with the help that Brand3 has provided.”

Bill Banford
Live Well Outdoors
Rating : 5

“Our web presence was undermining our efforts. It was a liability, not an asset; not aligned with our reputation and no longer representative of who we are today. Brand3 worked with us as a trusted partner to transition our brand into a key element of our success.”

Ed McCauley, President
BLT, Excellence by Design
Rating : 5

“Brand3 transformed my business. Their strategy allowed me to reduce my marketing cost and double the size of my business within 2 years.”

Peter Curro, Owner
Woodfield Outdoor Living
Rating : 5

“We engaged with Brand3 because we wanted to be very clear about who we communicated to and how we communicated our uniqueness. We felt like everything we did looked like what everyone else was doing. No one understood the difference in our culture and in our services, based on the way we were marketing before we met Brand3. Now everything we do and everything we print, publish or distribute communicates who we are! We couldn’t be more pleased with the direction Brand3 has helped us outline.”

Kathy Troxell
Turning Point Financial
Rating : 5

“BTW, great website for what you call a small technology firm. Congrats! A lot of bad marketing out there… yours was super easy to follow.”

 

Cynthia, Customer
Theseus Pro
Rating : 5

“We had a very specific vision for a new restaurant concept. The team at Brand3 did a great job extracting our ideas and translating them into the Humagalas brand. We are very pleased with how everything came together. Brand3 far exceeded our expectation.”

Bob Frankis
Humagalas
Rating : 5

“Brand3 did an excellent job revamping eOriginal’s website. This wasn’t the easiest project as we had a large amount of content to transfer, graphic design requirements, tracking codes and a user portal to integrate. Orsi, Rob and the rest of the team went above and beyond to execute our vision and did a great job with the content transfer, functionality and design elements…We are getting a ton of compliments on the new website and are thrilled with the ongoing support.”

Jessica Larkin
eOriginal, Inc.
Rating : 5

“Brand3 was fantastic in helping us redesign our logo, signage, and website in conjunction with moving locations. They took the time to listen and worked hard on a tight timeline to deliver results that met our specific needs.”

Mark Sweeney, Elder
Christ Fellowship Church
Rating : 5

“Took the time to listen and understand who we are. Was patient in explaining the reasons for their approach to rebranding. I don’t think we could have had a more successful experience in rebranding and reimaging our company.”

Richard Criste
The Shepherd’s Guide
Rating : 5

“Customer focused. Excellent ideas and knows how to best position and brand a company. Also, fun to work with which is always a plus!”

Mark Ramsey
Palmetto Solution
Rating : 5

“You couldn’t work with a more professional and detail oriented team. I value their professionalism, as well as their friendship and recommend their services.”

Stu Welsh
EGT Advisors
Rating : 5